Privacy Policy

Effective October 21, 2026

Mountain Star Heating and Cooling LLC ("Mountain Star", "we", "us") is a licensed HVAC contractor based in Herriman, Utah. This policy covers mountainstarhvac.com and the ways you can reach us through it: our quote and feedback forms, our online booking calendars, the chat widget, and the calls, texts and emails that follow.

What we collect

We only collect what you choose to give us, which is usually:

• Your name, phone number and email address
• Your service address or city
• What you need help with, how urgent it is, and anything you write in a message (for example the age or model of your equipment)
• The appointment time you pick on a booking calendar
• What you type into the chat widget
• Feedback and ratings you send us after a visit

Like nearly every website, our hosting provider also records basic technical information when a page loads, such as your IP address, browser type and the page requested. We use it to keep the site running and secure, not to identify you.

How we use it

• To call, text or email you back about your request
• To schedule, confirm and remind you about appointments
• To give you quotes, invoices and receipts
• To follow up after a visit, including asking how we did or whether you would leave a review
• To run the Comfort Club membership if you join, including tune-up reminders
• To keep records of the work we did on your system, which also helps with warranty claims

We do not sell your personal information, and we do not rent or trade it to anyone.

Text messages (SMS)

If you give us your mobile number on our website, booking calendar or chat, or in person, you agree that Mountain Star Heating and Cooling may text you about your request and your service.

• What we send: replies to your enquiry, appointment confirmations, appointment reminders and on-the-way notices, follow-ups about quotes or completed work, Comfort Club tune-up reminders, and requests to review our service.
• How often: message frequency varies with your request and appointments.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opting out: reply STOP to any message to stop receiving texts. We will send one message confirming you have been unsubscribed and nothing after that. You can opt back in by replying START.
• Help: reply HELP to any message, or call us at 385-526-4111.
• Carriers are not liable for delayed or undelivered messages.

Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing purposes. The text messaging provider that delivers our messages processes your number only to send them on our behalf.

Email

If you give us your email address we may use it for quotes, invoices, appointment details, receipts and follow-up about your service. Any email that is not about a specific job you asked us about includes a way to unsubscribe.

Payments

Online payments, including Comfort Club memberships, are processed by our payment processor, Stripe, through secure checkout pages. Your card details go directly to the processor. We do not see or store your full card number. Stripe handles payment information under its own privacy policy.

Who else handles your information

We use a small number of service providers to run the business. They handle your information only to provide their service to us:

• Customer management, scheduling, chat and text messaging software (our booking calendars and chat widget are provided by HighLevel, also shown as LeadConnector)
• Email delivery
• Website hosting and security (Cloudflare)
• Payment processing (Stripe)
• Embedded maps on our service area pages (Google Maps)

We may also share information when the law requires it, for example to answer a valid legal request, or to protect our rights, our customers or the public.

Cookies and tracking

Our own pages do not use advertising cookies or sell browsing data. The chat widget, booking calendars and embedded maps come from the providers above and may set their own cookies so they work properly, for example to keep a chat conversation open as you move between pages. Our host may also count page views in aggregate to tell us how the site is performing. You can block or delete cookies in your browser settings; the site still works, though the chat widget may not remember an open conversation.

How long we keep it

We keep customer and job records for as long as we need them to serve you, honor warranties and meet tax and business record requirements. Enquiries that never turn into a job are kept only as long as they are useful for following up.

How we protect it

The site is served over an encrypted connection (HTTPS), access to customer records is limited to the people who need it to do the work, and we use reputable providers for storage and payments. No system is perfect, but we take reasonable care to protect what you share with us.

Your choices

• Reply STOP to any text to stop text messages.
• Use the unsubscribe link in any non-job email.
• Call us at 385-526-4111 to ask what information we hold about you, to correct it, or to ask us to delete it. We may need to keep some records, such as invoices and warranty records, where the law or an open job requires it.

Children

Our services are for homeowners, renters and property managers. The site is not directed at children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change how we handle your information, we will update this page and the effective date above.

Contact us

Mountain Star Heating and Cooling LLC, Herriman, Utah. Phone 385-526-4111. See also our Terms of Service.